Refund and Return Policy

Return and Refund Policy

Thank you for shopping at PrimeSurgicals. We value your trust and strive to ensure your satisfaction with every purchase. This Return and Refund Policy explains the terms under which cancellations, returns, and refunds are accepted.

Interpretation and Definitions

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to PrimeSurgicals, C-646, Ghevra, New Delhi – 110081.

Goods refer to the items offered for sale on the Website.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to PrimeSurgicals, accessible at www.PrimeSurgicals.com.

You means the individual or entity accessing or using the Service.

Order Cancellation

  • Before Shipment: You may cancel your order before the Goods are shipped. A full refund will be issued.

  • After Shipment: If the Goods have already been shipped, cancellation is still possible. However, the forward and return shipping charges will be deducted from the refund.

Returns

You are entitled to request a return within 7 days from the date on which You received the Goods. To be eligible:

  • Goods must be unused and in their original packaging.

  • Goods must include all original accessories, manuals, and documents.

Non-Returnable Goods

The following items are not eligible for return:

  • Customized or made-to-order products.

  • Goods that are not suitable for return due to health or hygiene reasons and were unsealed after delivery.

  • Goods that by nature deteriorate quickly or are past expiry.

  • Goods that have been inseparably mixed with other items after delivery.

We reserve the right to refuse returns that do not meet the above conditions.

Refunds

  • Refunds will be processed within 14 days of receiving the returned Goods.

  • Refunds will be made using the same payment method used for the original Order.

  • Shipping charges (forward and return) are non-refundable.

  • Only regular priced Goods may be refunded. Goods sold on discount or promotion are non-refundable unless required by law.

Returning Goods

You are responsible for the cost and risk of returning Goods to Us. Returns must be sent to:

Factory Address
A-104, Sector-1, Bawana Industrial Area, New Delhi – 110039, India.

We recommend using an insured and trackable shipping service. We cannot issue a refund without receipt of the returned Goods or proof of delivery.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us:

📧 Email: info.primesurgicals@gmail.com