Delivery and Shipping Policy

At Prime Surgicals, we are committed to delivering your orders in a timely and efficient manner. Please read our shipping and delivery policy carefully to understand how we handle orders and deliveries.

1. Processing Time

All orders are processed within 1-2 business days after receiving payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. In the case of significant delays, we will notify you via email or phone.
Embroidery or customized orders may require additional processing time before dispatch. Please allow extra days for such orders.

2. Domestic Shipping (Within India)

Standard Shipping: Most orders within India are shipped using reputable courier services. Delivery times typically range from 3-7 business days, depending on your location.
Express Shipping: If you need your order faster, we offer express shipping options at an additional cost. Delivery typically takes 1-3 business days for most regions.
Shipping charges for your order will be calculated and displayed at checkout.
Please note that delivery times may vary depending on factors outside our control (e.g., courier service delays, public holidays, strikes, etc.).

3. Order Tracking

Once your order has been shipped, we will send you an email or SMS with your tracking number. You can track your shipment through the courier service's website using the provided tracking number.

4. Delayed or Missing Shipments

If your order is delayed or you suspect it may be lost, please contact us immediately at info.primesurgicals@gmail.com or call us at 9999022660. We will work with the courier service to investigate and resolve the issue.
In the rare event that a package is lost or damaged during transit, we will offer a replacement or a refund, depending on the situation.

5. Delivery Address

It is your responsibility to provide an accurate and complete shipping address. We cannot be held responsible for delayed or failed deliveries due to an incorrect address provided at checkout.
If you realize there is an error in your delivery address after placing an order, please contact us immediately so we can attempt to update it before the package is shipped.

6. Shipping Restrictions

We do not ship to P.O. boxes or certain restricted areas.
For bulky or oversized products, shipping may take longer, and additional charges may apply. In such cases, we will inform you prior to dispatch.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal to accept the shipment, or failure to collect the package, we will contact you to arrange a re-delivery. Additional shipping charges may apply.

8. Customer Support

📧 Email: info.primesurgicals@gmail.com
📞 Phone: 9999022660
🕘 Working hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)